What personal data we collect, why we collect it, and what we do with it
Luxury Adventures collects all personal data directly from you, through our website and our communication with you (email, chat, or phone calls).
The data collected is used to process the sale, fulfill your order, and provide you with the service you expect. We may need to process a variety of personal data such as:
- Name, ID number, address, phone number and nationality
- Travel period
- Health and religion information
- Purpose of the trip
- Combination of the travel group
- Credit card details
All credit card transactions on lux.is are always verified and safeguarded. All credit card information is encrypted, making the purchasing process secure.
Customer contact information is used to contact the customer when necessary. In addition, personal data may be used to send out customer surveys or for other types of direct marketing.
For subscribing to our newsletter, we need your name and e-mail address. The information gathered will be used only for company products, or other information we consider to be of interest to you. The newsletters are sent no more than once a month and you can opt-out at any time.
Financial information is used to invoice the customer for products and services.
When we are legally obliged to disclose data, we will do so. Luxury Adventures retains and uses your personal data to provide you with the best service and to keep you informed of special offers that we think will interest you. We may use the data to process any transactions you authorize with us and for internal administration and analysis. We will not sell, rent, or trade your data to third parties for marketing purposes without your express consent.
Luxury Adventures may need to disclose your personal data to third parties, such as guides, contractors, consultants, and other suppliers in relation with your reservation with us.
Luxury Adventures collects non-personally identifiable information, such as the number of times various pages within our website are contacted, the number assigned to your computer, and the type of browser you use, for the purposes of monitoring, analyzing, and improving our information programs.
We may use the information gathered to identify the most popular pages and other areas on our website to evaluate the effectiveness of our promotional activities. We also use this information to perform statistical analyses of collective characteristics and behavior, so we can measure overall visitor demographics and interests regarding our website.
How long we keep your personal data
Luxury Adventures keeps your personal data only for as long as it is necessary based on the purpose for which it was originally collected.
Booking information: 7 years from date of travel
Payment information: 7 years from date of travel
Service surveys: 2 years
Newsletter: 7 years
Protect and secure your credit card information
You can relax when making a booking through www.lux.is. All financial information is always verified and safeguarded. All credit card information is encrypted and protected by Rapid SSL, making the purchasing process secure.
Cookies are little morsels of information that are created when you visit our site, or any website for that matter.
These cookies were originally supposed to make the web run faster. A web page could install a cookie with your preferences and load faster when you visited again, remember what language you want and so forth. We use these cookies, and you can choose to disable them if you want.
Well, not all cookies are created equal and for years websites have been installing cookies that monitor what you browse and are interested in. They then either forward this information about you to a third party or use it themselves through a third-party platform like Google or Facebook.
For instance, Luxury Adventures uses Google Analytics to analyze the traffic through our site. We also use Google Ads and that data is used to advertise to people we think might be interested in our services. You can of course opt-out of this, and we completely understand. We also share information about your use of our site with our trusted social media, advertising, and analytics partners. You have the right to give and withdraw your consent to this at any time.
Our cookies are meant to be productive and beneficial to everyone. We analyze where the traffic comes from, what our visitors are interested in, how they behave on our website and, if they are interested, we offer them our services. We do not gather more data and we do not try to link your data to other personal data to identify you. The data you choose to entrust to us is safe and we will not use it in any way that is not disclosed in this policy.
Your rights regarding the company’s processing
You are entitled to request access to the personal data we process on you. Under certain circumstances, you may have the right to request that we erase or amend your personal data.
Luxury Adventures reserves the right to review this policy in accordance with changes to applicable legislation or regulations or in relation to changes in the company’s processing of personal data.